Crypto Co Counsel

Legal

Privacy Policy

Last updated: 10 February 2025

  1. Introduction

    1. We are Crypto Co Counsel Pty Ltd (ACN 672 615 851) (Crypto Co Counsel, CCC, we, us, our).
    2. This Privacy Policy sets out how we collect, use, store and disclose your personal information in compliance with the Privacy Act 1988 (Cth) (Privacy Act).
    3. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details. It may also include financial information, including your credit card information.
    4. We limit the amount of personal information we collect, including by our use of third-party authentication providers so that you can create and sign in to your CCC Account with your existing third-party credentials.
    5. We may not be able to allow you to access or use our Website, your CCC Account, CCC Tools, or respond to your feedback or support request (hereafter collectively referred to as our Services) if you do not provide personal information.
    6. You can contact us at support@ccocounsel.com for further information about this Privacy Policy, and our privacy policies and procedures.

  2. Your consent

    1. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.

  3. Anonymity and pseudonymity

    1. You are welcome to use a pseudonym when initially interacting with us but you may be asked to verify your identity if the nature of your enquiry or the nature of our Services requires us to identify you.

  4. Collection Notice

    1. Depending on the nature of our relationship with you, we may collect your:
      1. name;
      2. email address;
      3. telephone number;
      4. device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
      5. details of our Services provided to you or that you have enquired about, including any additional information necessary to deliver those services and respond to your enquiries;
      6. any additional information relating to you that you provide to us directly through our Website, your CCC Account, or our CCC Tools, or indirectly through your online presence or through other websites or accounts, including social media and communication accounts that you use when engaging with our Official Channels, from which you permit us to collect information;
      7. information you provide to us through surveys;
      8. your work history and reference checks; or
      9. any other personal information that may be required in order to facilitate your dealings with us.

  5. Why we collect, hold, use and disclose your personal information

    1. We may collect, hold, use and disclose your personal information for the following primary purposes:
      1. to enable you to access and use our Services;
      2. to operate, protect, improve and optimise our Services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
      3. to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
      4. to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
      5. to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us;
      6. to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
      7. to consider your employment application or investment enquiry.

  6. How we collect your personal information

    1. We may collect personal information directly from you, or from third parties, when you:
      1. interact with our Services, Official Channels, and advertising;
      2. communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
      3. invest in our business or enquire as to a potential purchase in our business;
      4. when you apply for a job or position with us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract; or
      5. when we believe the personal information is not accurate, up-to-date, relevant and complete.

  7. Cookies

    1. We may use "cookies" or other similar tracking technologies on our website that help us track your usage of our website and remember your preferences.
    2. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our Services may not work as intended for you if you do so.
    3. We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.

  8. How we hold your personal information

    1. We hold your personal information in electronic form. In particular:
      1. the minimal personal information we receive from third-party providers like authentication providers and payment providers (e.g. Stripe) is stored in encrypted form in a database hosted by a server in Australia; and
      2. with respect to your use of Crystal, your conversations data is collected and stored by us in databases hosted by servers in Australia or a region that aligns with your residence, and your conversations data is segregated from other users' conversations data.

  9. Security of personal information

    1. We cannot guarantee the security of your personal information, especially when transmitted over email or in communication services without encryption. In our processes, selection of software, and third-party IT and security providers, we take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure.

  10. When and how we disclose your personal information

    1. Under this Privacy Policy we may disclose personal information to:
      1. our employees and related bodies corporate;
      2. third party suppliers and service providers (including providers for the operation of our website and/or our business or in connection with providing our Services to you);
      3. professional advisers, dealers and agents;
      4. payment systems operators (e.g. merchants receiving card payments);
      5. anyone to whom our assets or businesses (or any part of them) are transferred;
      6. specific third parties authorised by you to receive information held by us; and/or
      7. other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

  11. Access to and correcting personal information

    1. Contact us to access or correct your personal information.
    2. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information.

  12. Direct marketing

    1. We may send you direct marketing communications and information about our Services. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act.
    2. At any time you may opt-out of receiving marketing materials from us by contacting us or by using the opt-out facilities provided (eg an unsubscribe link).

  13. Cross-border disclosure of personal information

    1. We may disclose personal information outside of Australia to third party technology suppliers providers located in other jurisdictions.
    2. We take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

  14. Dealing with unsolicited personal information

    1. Within a reasonable time after receiving unsolicited personal information we will determine whether the information must be destroyed or treated as collected, held and able to be disclosed in accordance with this Privacy Policy.

  15. Dealing with unsolicited personal information

    1. Within a reasonable time after receiving unsolicited personal information we will determine whether the information must be destroyed or treated as collected, held and able to be disclosed in accordance with this Privacy Policy.

  16. What this Policy does not cover

    1. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
    2. The privacy practices of, or any content on, any linked websites that we have no control over. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage you to read them before using those websites.

  17. Changes to this Policy

    1. We may change our Privacy Policy from time to time by publishing changes to it on our Website. We encourage you to check our Website periodically to ensure that you are aware of our current Privacy Policy.

  18. Making a complaint

    1. If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details below.
    2. Please include your name and email address and clearly describe your complaint.
    3. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable time.
    4. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

  19. Reasons to contact us

    1. For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint.

  20. Our contact details

    1. By email, to Joni Pirovich, at support@ccocounsel.com.